SMART START OF FORSYTH COUNTY

Job Title: Program Assistant

Department: NC Pre-K

Reports To: Director of Children & Family Services

Direct Reports: N/A

FLSA Status: Non- Exempt Date: 09/2025

Position Summary

Under the Director of Children & Family Services supervision, the Program Assistant will assist with program operation. Program support will include data processing, data entry, and report generation. This position is also responsible for Pre-K application intake, providing family and customer support at SSFC's front office.

KEY RESPONSIBILITIES

Application Support and Customer Service

•   Assists all families with the intake and application process for all subsidized childcare programs via:
  • Phone communication
  • In-person support
    
•   Process Pre-K applications:
  • Input applications submitted in person and online
  • Return calls to parents inquiring about Pre-K or Subsidies Programs

NC Pre-K Program Support

• Support Director of Children & Family Services with:
  • NC Pre-K enrollment process
  • Editing and distribution of applications
  • Eligibility criteria verification
  • Placement procedures implementation
  • Vacancy request responses
  • Parent communication

Diaper Bank Operations

•   Assist with managing inventory & distribution protocols
•   Maintain records
•   Ensure regulatory compliance

Additional Duties

•   Attend required meetings and training
•   Follow all SSFC policies and procedures
•   Perform other duties as assigned by supervisor
•   Attend training related to:
  • Quality preschool education
  • Customer service
  • NC Pre-K requirements

Qualifications
Required:

•   High School Diploma or equivalent

Preferred:

•   Associate degree in early childhood education/development or related field
•   Spanish language fluency (speaking, reading, writing)
•   Two years office/administrative experience with comparable duties
•   Valid North Carolina driver's license
•   One year customer service experience

CORE COMPETENCIES

  Technical Skills:

• Office computer packages proficiency (spreadsheet, word processing, databases)
• Ability to analyze monitoring report information
• Planning and coordination capabilities

  Professional Attributes:

• Work effectively under minimal supervision
• Manage multiple tasks under varying deadlines
• Communicate effectively with stakeholders
• Present information in appropriate written formats

Knowledge Requirements

•   Microsoft, Excel, PowerPoint, Outlook
•   Experience working with Spanish-speaking community members (preferred)

PHYSICAL REQUIREMENTS

•   Basic operational skills (fingering, grasping, talking, hearing)
•   Extensive use of hands and arms
•   Ability to sit, stoop, kneel, crouch, or crawl
•   Sedentary work capacity (up to 10 pounds force occasionally)
•   Visual acuity for computer operation
•   Office mobility for computer access

DIRECT REPORTS: N/A

  Job Type: Part-Time (24 hours per week)

  Salary: $18.50 - $20.56 per hour

  Location: Winston-Salem, NC 27106 (reliable commute required)

Benefits

This is a part-time position and, according to the SSFC Employee Manual, only qualifies for the following benefits:

•   SEP IRA Retirement Plan: Eligible after three months of employment.
•   Holidays: Entitled to a pro-rated number of paid holidays.
•   Bereavement Leave: Eligible for paid bereavement leave.
• Child and Family Involvement Leave: Eligible for pro-rated paid leave for child and family involvement activities.
•  Benefits: will be pro-rated based on the number of hours worked and/or scheduled per week.